As an approved vendor, we are mandated to follow the rules and regulations set forth by the Indiana Department of Corrections.
All allowable items are included in the shopping pages based on the approval of the Indiana Department of Corrections. If you have any questions about ordering, please contact our customer service department by e-mailing us at customerservice@unionsupplydirect.com.
Important Package Regulations:
Winter Package Program:
Weight Limit: 400 oz.
Package Limit: Only 1 package per inmate is allowed.
Dollar Value Limit: There is no dollar value limit.
Shipping Fee: $5 shipping on all orders.
Products: The products on this website are items which have been approved by the NJ Department of Corrections. The shopping pages are organized into categories (Food, drinks, etc.) and sub-categories. You can choose an item by searching the categories or you can type in the item number in the search box and you will be taken to the item of your choice. If an item does not appear, it is either restricted or no longer available. If you are uncertain about the eligibility of an item, please contact us.
Order Inquiries: to inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, Dept 722, P.O. Box 9018 Rancho Dominguez, CA 90224-9018 or send us an e-mail at customerservice@unionsupplydirect.com.
Returns: Used, abused or damaged items cannot be returned, exchanged or refunded. The inmate must check all of the items upon receipt. If any of these items are found to be damaged in shipping, the inmate must notify their Shift Manager to arrange a return or exchange.
Payment Methods: Orders will be accepted when accompanied by cashier's check, money order, or credit card (MasterCard, Visa or Discover). We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos. There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships. For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the amount until the package ships at which time your card will be charged.
NEW! Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment. You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, Inmate ID Number, and Inmate’s Last Name. Your payment will not be accepted without all four of these items. ACE Cash Express will provide you with a receipt for your transaction. Please keep this receipt to assist us in accessing your records. Allow 2 business days for your payment to be applied to the order.
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